You're here because you may have a problem with a sale, either as a Buyer, or a Seller. Before going further, please note that the dispute process does not apply if you have simply changed your mind for any reason.
So what is the dispute process for? Maybe the other party isn't responding, or there's been a problem with the goods or payment, or for some other reason, the sale isn't going through.
Initiating a dispute is a big deal.
It will leave a permanent record on both users’ histories. It is so much better to first try to see if you two can resolve the issue amicably.
Before you initiate a dispute, there are a couple things that we recommend you do:
- First is to communicate with the other party: send them a message. This communication can be done within the Sales Completion Area - this will give Flippa the ability to review any communication that has occurred.
- If they won’t respond to you, there might be something wrong. We can intervene give them a request to reply. Please reach out to customer support and we'll give the other party a little nudge.
If these three steps fail, then we may have no other recourse other than for you to initiate a dispute.
1. Disputes page becomes available 48 hours after listing closes
48 hours after the listing closes, the link to "Dispute Sale" will become active in the Sales Completion Area for the listing. When you're sure you're ready, click this link to access the next step.
2. State Your Case
First, let us know in detail exactly how the other party has failed to follow through with the sale of this digital asset. In order for us to make a judgment, please be brief but give specific evidence. If you feel you haven’t received something that was promised to you, please show in the listing where it was stated that a certain good was owed to you. Make sure to include screenshots if necessary.
3. Right of Reply
Then, following your submission, the other party will be given 72 hours to present their side of the story. If they don't respond, then the dispute may be found in your favour.
Please note: Given the defendant remains unresponsive, Flippa will send email notifications to remind the defendant to reply to the dispute. The dispute must be replied to within the Dispute Resolution field in the Sales Completion Area.
4. Flippa's Decision
Finally, based on both stories, Flippa's Marketplace Integrity Team will make a decision on the dispute. The dispute may either be Resolved or Canceled.
- If the dispute is found in either 'neither party' or 'seller's' favour then the seller will have the option to re-list for free and the success fee will be waived/refunded. If feedback was left for the listing, it will be removed from the party's profile.
Along with this, the listing, upon dispute the dispute being resolved, will go into Post Auction Negotiation (or PAN). Within PAN, the seller can make an offer to all interested parties, or alternatively, any interested parties can make a single offer to the seller.
If an outbound or inbound offer is accepted, then said bidder is declared the winner of the auction.
- If the dispute is found against you, a black mark may be recorded against you, and there may be further consequences such as temporary or permanent account sanctions. If you are the seller, then the success fee will be waived but free re-listing will not be made available and your listing will not be eligible for PAN.
When a dispute is canceled it means that the sale stands.
UPDATED: May 17, 2018