Summary:

Disputes at Flippa allow Buyers or Sellers to raise concerns with our team relating to the sales process or with what has been purchased where either party may no longer wish to proceed with a transaction on Flippa.

How do I lodge a dispute?

• At 48 hours after the listing ends with a winning bidder or accepted offer, the link to Dispute Sale will become visible in the Complete My Deal tab of the Deal Completion Area. This time allows time for both parties to communicate further about the deal.
  
  Note: If there is a reason for this to be actioned sooner, please reach out to the support team.
  
  
• Either the Buyer or Seller can start the dispute process.
  
  
• Each party is provided an opportunity to explain their perspective.
  
  
• The responding party is allowed 72 hours to respond to the dispute once it starts.
  
  
• Flippa will review the details and work to assist.
  
  

Dispute Resolution at Flippa.

• Flippa will communicate within the Deal Completion Area if there are details to confirm before processing the dispute.
  
• A dispute may be canceled without penalty by the user who started it or by Flippa at any point. This can be discussed within the Deal Completion Area, and where both parties can agree, Flippa will act accordingly.
  
  
• Disputes can be canceled, resolved in either party's favor or without fault. Unless there is evidence or an indication of either party acting improperly, Flippa finds without fault.
  

• Excessive disputes represent a risk to Flippa's Marketplace Integrity and may result in sanctions, including a permanent account ban. If this scenario arises, we will provide suggested methods to improve your chances of success. 

Working through Dispute outcomes.

There are many possible outcomes. However, the most common are:

Reaching an agreement.

The most desired outcome and the first approach to a dispute is to recommend to both parties that they discuss any concerns or issues between themselves and come to an acceptable resolution. This could include a change in the final sale value that Flippa is happy to facilitate.

No assets are transferred.

If either Buyer or Seller does not want to continue with the sale and assets have not been transferred between parties, we can easily cancel a sale. 

Assets have been transferred, but payment has not been released.

If assets have been transferred but payment has not been released, then both parties must agree to assets being returned. After they have been returned, the seller must agree that they are happy for the sale to be canceled and the buyer's funds refunded before that can happen. Once the seller confirms, the sale can be canceled and if appropriate, the seller is able to relist. 

No response from either Seller or Buyer.

Where either party is not engaging with the other party on a listing, those not engaged are at risk of having their account sanctioned. It’s important to communicate with each other in a timely manner when a listing is won. 

Assets have been transferred and there is a disagreement related to unwinding the transfer and deal. 

When both parties can’t agree, Flippa will recommend further discussion and, as a last resort, recommend that independent legal advice is sought or independent arbitration depending on the situation and country/location. For cross-border disputes, this could include the ICDR - https://www.icdr.org/about_icdr.