Troubleshooting - ID Verification Process

Here are some guidelines to help you complete the ID verification process. If you have not passed ID verification, please try again following the guidelines below before reaching out to support. You can access a link to the ID verification process when you log in to Flippa and select 'profile'.

Summary - For your ID

  • The photo should be bright and clear
  • All corners of the document should be visible
  • Upload a photo of the back of your ID
  • All letters/characters should be clear and legible
  • The ID should not be out of date
  • Your ID will need to be valid for at least two more months
  • The photo cannot be edited or photoshopped
  • Image/s should be more than 100KB or 300DPI
  • The name on your ID should match your name on Flippa
  • Screenshots and scanned photos of your ID will not be accepted

Summary - For the Liveness Check

  • The photo should include your face and your ID only - don't upload a photo including your entire body
  • The photo cannot be edited or photoshopped
  • Image/s should be more than 100KB or 300DPI
  • The photo should be bright and clear
  • Position your head in the oval and follow the guidelines on the screen

What Language does SumSub Support:

  • SumSub system supports all languages except Arabic, Farsi, and others based on the Arabic script without Latin transliteration.
  • If your ID is fully in Arabic or another language with ligature font, please make a notarized translation in English.

If you are still experiencing issues with the ID verification process please send an email to support@flippa.com 

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