Sometimes, there are issues with a Flippa listing that has been sold or bought, such as (but not limited to):
- A party being unresponsive including not making payment, not transferring assets etc
- Aspects of a listing not being delivered/ transferred such as an app, domain or social media account that was noted on a listing as being included in the sale, support services not being provided etc
- Aspect of a listing not being as expected such as performance/ financial discrepancy from actual to what was claimed
In such cases a dispute can be lodged for the listing to have the transaction changed or cancelled.
Please note that disputes can only be submitted after 48 hours of a listing's closure to enable a period of review and consideration by both parties. 48 hours after a listing closes, the link to "Dispute Sale" will become active in the Sales Completion Area for that listing.
After selecting the "Dispute Sale" link, the next step is to detail the nature of the issue. Please note that the dispute process does not apply due to a change of intent.
As much information as possible should be included, such as the listing URL, user information and any screenshots to support the dispute. After this has been completed the dispute can be submitted.
After submission, the other party will be given 72 hours to respond. Within this 72 hour period Flippa will send email notifications to remind the other party to reply. The dispute must be replied to within the Dispute Resolution field in the Sales Completion Area.
Please note that if the other party does not respond within the 72hr timeframe the concerns raised will be deemed legitimate and the requested action taken - most commonly a refund to the buyer if funds are held in escrow or a cancellation of the sale a re-list enabled if the dispute has been raised by a seller.
Flippa will review the dispute and all supplied information together with performing an investigation using all available information. Both parties involved in the dispute will be contacted so that we can better understand the concerns/ issues raised.
After that investigation has been concluded a decision will be made on the dispute and the appropriate action taken.
We recommend that buyers and sellers discuss any concerns or issues between them in the first instance to try and come to an acceptable resolution. This could include a change in the final sale value that Flippa is happy to facilitate.
Whilst Flippa makes every effort to mediate between both parties and arrive at a fair and amicable conclusion, Flippa only has limited control and capability in situations of dispute. If both parties cannot reach an agreement and any party is not happy with the decision made by Flippa, we recommend that independent legal advice is sought or independent arbitration depending on the situation and country/location. For cross-border disputes this could include the ICDR - https://www.icdr.org/about_icdr
Please note that if funds are held in Flippa escrow they remain securely held in escrow and will not be released except as a refund to a buyer if that is appropriate. Buyer payment held in escrow will not be released to a seller if there is a disagreement or concern. Release will only happen as advised by any legal or law enforcement body that contacts us with regards to a disputed sale.
Critically, we suggest that both parties complete the requisite due diligence to deem the assets are as stated and that the buyers intent and suitability are as stated. Finally, we encourage you to use a Contract of Sale governing the terms agreed.
Flippa will of course cooperate fully and respect the decisions of any legal or law enforcement body that contacts us with regards to a disputed sale and will take all appropriate and required actions and share all appropriate and required information.