Once an auction has ended, both buyer and seller are encouraged to communicate through the Sales Completion Area (SCA).
The Sales Completion Area is where you can discuss the details of the sale and finalize any negotiations. This is also where you can complete your payment, as well as facilitate any asset transfers for your online business.
If your trading partner is unresponsive, please check the SCA first to see if they have asked for anything that requires your response. If so, please make sure you have provided all the details. If not, please feel free to contact Customer Support.
Our Customer Support team can then step in. We will also check if there are any open support tickets by both parties, and prompt responses from there.
As a last resort, we may temporarily suspend an unresponsive party, and lift the suspension once the transaction is on its way to being completed.
If the other party remains unresponsive after all means have been exhausted, you may lodge a dispute. Our Marketplace Integrity team will then investigate your case and may subject the unresponsive party to sanctions.
NOTE: If you take your communication outside of the Sales Completion Area, or off the Flippa platform, we will not be able to intervene.