Flippa Customer Support
Frequently Asked Questions:
How many days do I have to enter into the formal dispute procedure?
Users can enter into the formal dispute procedure for up to 90 days after the Sales Completion Date.
How long do I have to action the half price relist offer?
The half price relisting offer is available for up to 6 months after a Flippa Listing ends unsold.
After how long is a Site Quality Feedback Invitation generated?
A Site Quality Feedback Invitation is generated for buyers 3 months after the Sales Completion Date. (previously generated 6 months after the sales completion date)
How long do I have to leave feedback on a user's account?
A Feedback Invitation lasts for 30 days, after which time it expires and cannot be regenerated.
Will the seller receive a notification that a Site Quality Feedback has been left on their account?
No, the seller will not be notified that Site Quality Feedback has been left on their account.
How can I contact a user by private message?
Private Messages (AKA Listing Threads) are only available via an active Flippa Listing. These Listing Threads cannot be deleted.
What does it mean when a bid is pending?
All items placed on a Flippa Listing must be manually accepted by a seller (unless the seller has selected the bidding option: "Automatically accept bids from most bidders Note: Not recommended, as it reduces your ability to qualify buyers. Even if you choose this option, you will still need to manually accept bids from some users, such as those who are new to the site.")
Any bids not manually accepted after 72 hours will be automatically rejected. Interested buyers are encouraged to make contact with a seller via a Listing Thread (Private Message) in order to validate their legitimacy as a buyer.
Flippa Terms & Conditions:
Here are the most commonly breached Terms & Conditions, you may wish to cite or paraphrase the Terms & Conditions when you are imposing sanction on a user's listing or account:
4.4 Private Sale and Auction Requirements
- In listing your Website for Auction or Private Sale, you agree to comply with the requirements in relation to Auctions and Private Sales as set out in these terms and conditions or as set out in the Rules.
- When you advertise your Website for Auction:
- you must specify all details requested by Flippa.com in relation to the Auction;
- you must conduct the Auction using the Auction engine provided by Flippa.com;
- you must conduct the Auction in accordance with the Rules; and
- you must sell your Website to the Winning Bidder.
- When you advertise your Website for Private Sale:
- you must specify all details requested by Flippa.com in relation to the Private Sale;
- you must conduct the Private Sale using the Private Sale engine provided by Flippa.com; and
- you must conduct the Private Sale in accordance with the Rules.
- You are not compelled to sell your Website to any particular Buyer using a Private Sale. However if you do elect to sell your Website to a particular Buyer via a Private Sale, then you agree that you must effect the sale and transfer of that Website to the Buyer.
6. No Double Selling
You agree that if you, as a Seller, purchase an Auction for your Website, then, for the duration of that Auction, you will not advertise or offer to sell the Website through any other third party service or make direct approaches to potential purchasers outside Flippa.com. You acknowledge that the purpose of this restriction is to avoid you potentially entering into agreements to sell your Website to two or more purchasers at the same time and to help provide Buyers with the assurance that should they purchase the Website from you via Flippa.com, they will obtain full title to the Website. Note that this restriction does not extend to Websites listed as a Private Sale.
Site Rules and other Listing Restrictions:
All claims made about traffic should be accompanied by attachments backing up the claim. Listings breaching this guideline risk immediate removal without refund.
All claims made about revenue and profit should be accompanied by attachments backing up the claim. Listings breaching this guideline risk immediate removal without refund.
If your site is less than 2 months old you may not claim any revenue.
Useful Hotkeys that you will use every day:
control + s = Submit ticket
control + m = Open apply macro list
Notes about Macros:
The "Verification Problems - User" Macro should only be used if you are already in contact with the user who is experiencing issues verifying their account, as the user will not be notified that their account has been manually activated / email address manually verified.
You can verify an email address by accessing the user's ZenDesk profile (click on the user's name on the left hand side of the screen).
The "Website / Domain Valuation Request" macro (control + m + [type] val) is a useful and frequently used macro which gives a brief explanation for beginner Flippa users as to pricing their website / domain name.
The "Copyright / Trademark Infringement Notice" macro (control + m + [type] cop) outlines Flippa's Copyright / Trademark Policy for users that report a listing for a Copyright / Trademark infringement but do not have a DMCA Notice (are not the owner or authorised legal agent of the reported listing / item).
The Flippa Blog is a great way to exemplify any of our site rules or policies. The Blog is Flippa's most public channel for announcing / introducing new features or changes to our website.