As the buyer or seller - no transfers have occurred and the sale is not proceeding
Sometimes, there are issues with a won Flippa listing, such as (but not limited to):
- The other party being unresponsive
- The other party being unwilling to comply with the finalized sale
- The other party being unable to accept or send asset transfer
In such cases - so long as no transfers have occurred - then you can file a dispute to have the transaction canceled. Once the dispute is filed, you, as the claimant, will have your submission sent to Flippa's Marketplace Integrity Team.
Note: Disputes can only be filed after 48 hours of a listing's closure.
If you receive an email notification from Flippa indicating that a dispute has been opened for a recent transaction you were involved with, you must respond to the dispute within 72 hours of receiving the notification, otherwise, you risk losing the dispute and potentially having your Flippa account sanctioned.
As the buyer - I've paid but the seller isn't proceeding with the sale.
If you paid for a website or domain and never received it, here are some steps you may want to take.
- If you paid into Flippa Escrow, given no transfer of assets has occurred - then please file a dispute for the sale through the "Dispute Sale" link within the Sales Completion Area. Upon review of the dispute, once our team has validated that no assets have been transferred and the sale is not proceeding, then the dispute will be resolved and funds within our Flippa Escrow Vault will be refunded to you. If assets have been transferred - we'll ask that confirmation is made from the seller that assets have been returned.
If you paid with a credit card or with PayPal, let your payment processor know. Include any evidence you may have that the transaction was meant to take place (emails, Flippa messages, auction screenshots).
If a Flippa seller did not honor the transaction, please let us know. While we are unable to refund website or domain purchases, we will take any action possible to encourage the seller to move forward with the transaction.
Please note that Flippa is not a lawyer and does not facilitate legal advice or counsel.
UPDATED: May 17, 2018